Returns & Refunds
🔁 Returns & Refunds Policy
We want you to love every print you buy from PrintiBay 💙
At PrintiBay, your satisfaction means everything to us. If your order doesn’t turn out the way you expected, don’t worry — we’ll make it right.
✅ Eligibility for Returns & Refunds
We accept returns, exchanges, and refund requests for the following cases:
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You received a defective, damaged, or misprinted item.
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The product arrived different from what you ordered.
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The size, print, or color is noticeably incorrect due to a production error.
If any of these apply, contact us within 7 days of delivery, and we’ll fix it — free of charge.
🔄 How to Request a Return or Refund
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Email us at support@printibay.com with your order number, photos of the product, and a short description of the issue.
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Our team will review your case within 24–48 hours.
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Once approved, we’ll send a replacement or issue a full refund to your original payment method.
⚠️ Non-Returnable Items
Because our products are custom-made to order, we generally cannot accept returns for:
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Buyer’s remorse (e.g., you changed your mind or chose the wrong size/color).
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Orders older than 30 days after delivery.
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Digital downloads or gift cards.
If you’re unsure about sizing or colors, please check our Size Chart or contact us before ordering.
🚚 Return Shipping
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If your return is approved, we’ll cover all shipping costs for defective or incorrect items.
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For other cases, shipping costs may apply.
💬 Need Help?
We’re here for you. If something isn’t right, let us know — we’ll do everything we can to make it perfect.
📧 Email: support@printibay.com
🕓 Response Time: Within 24 hours
❤️ PrintiBay Guarantee
We stand by the quality of our products and the creativity of our artists.
If you don’t love it, we’ll fix it — for free.