FAQ
🧐 Frequently Asked Questions (FAQ)
Welcome to PrintiBay Help Center — here you’ll find answers to the most common questions about orders, shipping, returns, and more.
🛍️ Orders & Products
Q: How do I place an order?
A: Simply choose your favorite design, select your product, size, and color, then click “Add to Cart” and follow the checkout process.
Q: Can I edit or cancel my order after placing it?
A: Orders begin processing quickly. Please contact us at support@printibay.com within 2 hours of purchase if you need to make changes.
Q: Are your products made to order?
A: Yes! Every item on PrintiBay is printed just for you — this helps us reduce waste and keep our designs unique.
🚚 Shipping & Delivery
Q: How long will my order take to arrive?
A: Orders are usually printed and shipped within 3–5 business days. Delivery times depend on your location.
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Domestic (within country): 5–10 business days
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International: 10–20 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link by email. You can also check it anytime on our Order Status page.
💳 Returns & Refunds
Q: What if I receive a damaged or incorrect item?
A: We’re so sorry! Please contact us within 7 days of delivery with photos of the issue. We’ll send a replacement or full refund — 100% guaranteed.
Q: Can I return an item if I don’t like it?
A: Yes! If you’re not fully happy with your order, we’ll fix it for free or exchange it — that’s the PrintiBay Guarantee.
🎨 Designs & Artists
Q: Who creates the designs on PrintiBay?
A: Our marketplace features independent artists and creators from around the world. Every purchase supports their creativity.
Q: Can I sell my designs on PrintiBay?
A: Absolutely! You can apply to become a seller through our Artist Signup page (coming soon).
💬 Contact Us
Still need help?
📧 Email: support@printibay.com
📦 Order Status: Check Here
We’re always happy to help — expect a response within 24 hours.